Commissioned research
In almost all cases, DESAN receives your contact details from the organisation for which the research is being conducted.
Information for respondents
Has DESAN contacted you?
DESAN conducts telephone surveys for housing associations, municipalities, universities, research agencies, UWV, the Dutch Tax Administration and other organisations.
No telephone salesParticipation is voluntaryAnonymous reportingYour opinion matters
Missed call?You do not need to do anything. DESAN will usually try to contact you again.
Statistical researchResults are not reported as an individual personal profile
ISO 20252Certified processes for market and opinion research
ISO 27001Certified information security management system
VoluntaryYou always decide whether you wish to participate
Why is DESAN calling?
Your experience helps organisations make better decisions.
DESAN contacts people and organisations solely for research. The call is not a sales call.
Only for this research
Your contact details are used only for the research for which they were provided to DESAN.
Reported without identifying you
Results are reported statistically to the client and not in a way that identifies you.
What happens after a call?
You always remain in control.
If you miss a call, DESAN will usually try to contact you a few more times. If the timing is inconvenient, you can arrange another time. If you do not wish to participate, you can say so immediately.
01
Missed callYou do not need to call back; DESAN will try to contact you again.
02
Another timeTell us which day and part of the day suits you better.
03
Do not participateSay that you do not wish to participate; you will not be called again for this research.
04
After the researchIdentifying personal data is deleted as soon as possible and no later than within six months.
Frequently asked questions
Answers about calls, data and participation.
Not sure whether a call genuinely came from DESAN? Call our general telephone number.
How did DESAN obtain my telephone number?
In almost all cases, the organisation for which the research is being conducted provided your contact details to DESAN. The relevant arrangements are recorded in a data-processing agreement.
Is participation compulsory?
No. Participation in research is always voluntary. You decide whether you wish to participate.
Will anything be sold to me?
No. DESAN conducts research and does not use the call for sales, advertising or marketing.
Are my answers linked to my name?
Research results are not reported in a way that identifies you. Contact details are used only to conduct the research.
Can I arrange another time for the call?
Yes. You can indicate which day and part of the day would be more convenient.
I no longer wish to be contacted unexpectedly for research
For unannounced telephone research, you can register with the Dutch Research Filter for three years. This applies to research for which you have not, for example, received a letter in advance.
Research Filter
Opt out of unannounced telephone research.
Through the Dutch Research Filter, you can opt out of unannounced telephone research for three years.