Entirely under your identity
Name, introduction, email, questionnaire, domain and communication all align with the research agency.
For research agencies
Your research. Our production capacity.
DESAN supports research agencies with software, programming, data collection and processing—either visibly as a specialist or entirely under the agency’s own name and visual identity.
White-labelDedicated tenantMixed-modeAPI integrations
You retain the client relationshipDESAN operates under your name, domain, branding and communication channels.
DESAN works with research agencies such as
Partner promise
Your client remains your client.
DESAN takes operational responsibility for the agreed components, while the research agency retains the commercial relationship and direction towards the end client.
Operational project management
DESAN manages the commissioned production components and reports to the agency’s project team.
No commercial approach
DESAN does not use the collaboration to establish a direct relationship with the end client.
Production services
Outsource exactly what you need.
From a single specialist component to a complete production environment, the service can be assembled per project and scaled up later.
Technology & programming
Use IT5 independently, have DESAN programme in your tenant or work in co-production.
- Questionnaires and routing
- Own domains and branding
- APIs and data sources
Data collection
Online, telephone, paper-based and face-to-face within one integrated approach.
- Call centre and interviewers
- Mailing and response management
- Mixed-mode delivery
Processing & delivery
From scanning and coding to data validation, reporting and dashboards.
- Coding open-ended responses
- Data files and validation
- Analysis and reporting
Custom portals
Portals and applications around IT5 for respondents, clients, panels or recurring programmes.
- Respondent environments
- Client portals
- Custom workflows
Mailing & response management
Invitations, reminders, contact rules, quotas and current progress from one system.
- Personalised communication
- Reminder strategies
- Response dashboards
Hosting & continuity
Secure hosting, separated tenants and technical support for critical research processes.
- ISO 27001
- Logically separated data
- Continuity and monitoring
Collaboration models
From a single component to complete white-label production.
Single production component
The research agency retains project control. DESAN delivers a clearly defined component under fixed agreements.
Co-production
Teams work together in the same tenant. Tasks and responsibilities are divided by phase.
Complete white-label production
DESAN organises the agreed delivery. The research agency remains the point of contact for the end client.
White-label
To the respondent, your agency is delivering the research.
DESAN staff present themselves on behalf of the research agency. Respondents see and hear the agreed name, visual identity and contact details.
- Calling and emailing on behalf of the research agency
- Questionnaires, landing pages and dashboards in your own branding
- Use of your own domain names and sender details
- No visible transition to another supplier
- Clear agreements on contact with the end client
Your brand and environment
Your own IT5 tenant
Your own users and projectsManage access and roles within your organisation.
Fully separated research dataData from other clients is neither visible nor accessible.
Programming by your team, DESAN or togetherChoose the appropriate division of tasks for each project.
Own domain and integrationsIT5 can operate under your domain name and integrate with your own tools and data sources.
IT5 for research agencies
Your own environment, without technical silos.
Each IT5 client receives a dedicated tenant. Research data, users and settings are logically separated. Your team can work independently, ask DESAN to programme the study or choose co-production.
- Dedicated tenant with separated data and access management
- Own domain names, branding and senders
- API for integration with your own tools and data sources
- Custom portals and applications around IT5
- Programme independently, outsource or collaborate
APIOwn domainSSO / accessCustom portals
Scale when needed
Additional capacity without permanent expansion.
Engage DESAN during peak workloads, for large volumes, specialist requirements or when an in-house production facility is unavailable. Support can be temporary or structural.
Discuss your production needsPeak demand
Additional people and systems when scheduling and volume converge.
Specialist expertise
Complex routing, mixed-mode, scanning, integrations and custom solutions.
Continuity
Backup and production capacity for critical research programmes.
High volumes
A scalable combination of software, fieldwork and processing.
Quality, security and continuity
A partner suited to professional research processes.
DESAN combines ISO 20252 for research processes with ISO 27001 for information security, proprietary infrastructure and controlled access to client data.
View quality & securityISO 20252Research quality
ISO 27001Information security
Dedicated tenantLogically separated data
White-labelUnder your identity
Collaborate
Discuss your production needs with DESAN.
Tell DESAN what capacity, technology or delivery you require. A suitable white-label or co-production approach can then be proposed.