Research & project management
Research design, advice, questionnaires, delivery, quality assurance, analysis and reporting.
The team
The team behind DESAN.
Research, technology and delivery come together every day in one team, from researchers and project managers to developers, system administrators, questionnaire specialists, data processing and the call centre.
25 employees35 call-centre workstationsMany long-serving colleaguesInformal collaboration
25 employeesacross research, technology, project management and support
35 workstationsfor telephone research from our own call centre
10+ yearsmany colleagues have worked at DESAN for more than ten years
25 yearstwenty-five years of service is not unusual
Disciplines under one roof
Direct communication between research content, technology and delivery.
A researcher can consult directly with the programmer building the questionnaire, the developer creating a new function and the colleagues conducting the fieldwork. This allows DESAN to respond quickly without losing knowledge across a chain of suppliers.
Software development
Development of IT5, portals, dashboards, integrations and custom solutions around research.
Questionnaire programming & data processing
Programming, routing, testing, scanning, processing and controlled data delivery.
Systems management & security
Hosting, infrastructure, continuity, monitoring, access management and information security.
Call centre & interviewers
Telephone data collection from 35 dedicated workstations, supported by experienced supervisors.
Office support
Planning, administration and practical support ensure projects continue to run in a controlled manner.
Knowledge is retained
DESAN succeeds in retaining employees for the long term.
Many employees have worked at DESAN for more than ten years, and twenty-five years of service is no exception. This continuity provides experience, historical insight and colleagues who understand one another’s specialist fields.
Stable teams, direct communicationAs a result, clients often work with the same research and technical contacts for many years.
Managing Partners
Research, technology and organisation under one leadership team.
The managing partners share responsibility for direction, content, development and delivery.
Arnaud Thoen
Managing Partner TechnologyCybersecurity specialist responsible for DESAN’s technical environment. Studied Cybersecurity Engineering and has worked at DESAN since 2022.
thoen@desan.nl
Jannes Hartkamp
Managing Partner ResearchSpecialist in methodology and reporting. Project lead for clients including KWH and UWV. Studied Sociology and has worked at DESAN since 1998.
hartkamp@desan.nl
Hans Rutjes
Managing PartnerSpecialist in large-scale projects, ICT, government and print production. Project lead for clients including CIBG and the Dutch Ministry of Health, Welfare and Sport. Studied Civil Engineering and has worked at DESAN since 1989.
rutjes@desan.nlDirectors & business operations
Commercial affairs, people and finance close to day-to-day delivery.
Karin Rutten and Han van Dongen are responsible for commercial affairs, HR and finance, while also contributing decades of specialist research experience.
Karin Rutten
Director of Commercial Affairs & HRSpecialist in telephone projects, market research, municipalities and libraries. Works for clients including the National Library of the Netherlands and the Dutch Tax and Customs Administration. Studied Communication and European Studies and has worked at DESAN since 1993.
Han van Dongen
Finance DirectorSpecialist in healthcare and education. Works for clients including ROA and NIVEL. Studied English Language and Literature and European Studies and has worked at DESAN since 1992.
Project leads
Subject knowledge combined with practical control of delivery.
Jonneke Heesterbeek, Sandra Delis and Mark Schippers connect clients, research design, fieldwork, product development and delivery.
Jonneke Heesterbeek
Project LeadLibraries specialist. Project lead for clients including Stichting Lezen and the National Library of the Netherlands. Studied Sociology and has worked at DESAN since 2017.
Sandra Delis
Project LeadSpecialist in housing associations and municipalities. Project lead for clients including the Municipality of Almere and KWH. Studied Sociology and has worked at DESAN since 2019.
Mark Schippers
Product OwnerAs Product Owner, responsible for coordinating and planning software development. Studied Law, specialising in Internet, Intellectual Property and IT, and has worked at DESAN since 2010.
Culture
Serious about research, informal in collaboration.
DESAN is a knowledge-driven organisation with an informal culture. Colleagues work closely together, understand one another’s expertise and also make time for shared experiences outside day-to-day work.
Multi-day team trips to European cities have become a regular tradition. After destinations including London, Athens, Edinburgh, Málaga, San Remo and Porto, the team will return to Paris this year.
ParisLondonAthensEdinburghMálagaSan RemoPorto
Collaboration
What defines the team.
Expert
Specialists know their own discipline while also understanding the complete research process.
Approachable
Informal collaboration and direct communication make immediate consultation possible.
Stable
Long service provides continuity, experience and retention of knowledge.
Curious
Research and technology continually challenge one another to create new possibilities.
Working at DESAN
Work on research, technology and delivery within one organisation.
DESAN offers an informal working environment with extensive specialist knowledge, responsibility and room to advance research and technology together. The Careers at DESAN page provides further information.