Commission research
From research design and data collection to analysis and reporting. Online, by telephone, on paper or in combination.
Explore the optionsResearch expertise. Built on technology.
Deliver research with technology, people and control at every stage.
DESAN develops IT5, conducts data collection and supports complete research projects. Whether you work independently, collaborate or outsource the entire project, the technical and operational approach remains one coherent whole.
40 years of experienceProprietary IT5 platformMixed-modeISO 20252 & ISO 27001
One research environmentQuestionnaires, samples, response, fieldwork and reporting in one place.
40 yearsresearch and technology
ISO 20252controlled research processes
ISO 27001information security
Mixed-modeonline, telephone and paper
White-labelunder the agency’s own name
Proprietary technologysoftware, hosting and development
How can DESAN help?
Three clear routes to the right solution.
The detailed pages provide the full information. The homepage quickly directs you to the route that matches your needs.
Add production capacity
Programming, fieldwork, mailings, scanning, data processing or complete white-label production, without taking over the client relationship.
View collaboration optionsWork with IT5 yourself
Programme questionnaires, manage samples and combine research methods in your own secure environment.
Discover IT5
Under one roof
Research, technology and delivery connect directly.
DESAN develops the software used to deliver projects and also has the people, infrastructure and production capacity required for practical implementation.
01
Research and project managementDesign, advice, quality assurance, analysis and reporting.
02
Software and infrastructureIT5, integrations, portals, dashboards, hosting and security.
03
Data collection and productionOnline, telephone, paper, face-to-face, mailing and scanning.
IT5 Survey Platform
One platform for professional data collection.
Programme questionnaires, manage samples, monitor response, support panel members and make results available from a single environment.
Online and mixed-modeReal-time dashboardsDedicated tenantMFA and rolesAPI and exportsWhite-label
Case studies
Technology and delivery in practice.
Continuous customer monitoring for approximately 130 housing associations.
More than 800,000 tenants are contacted each year from an integrated mixed-mode production environment.
Read the case studyA national monitoring environment for libraries and education.
Registration, questionnaires, roles, dashboards and national analysis within one infrastructure.
Read the case studyMore than 650,000 research packs produced.
Large-scale distribution, scanning and controlled data processing for thirteen public health regions.
Read the case studyQuality & security
Demonstrably controlled processes.
Research data requires quality, privacy and continuity. DESAN combines certified processes with proprietary technical infrastructure and development.
View quality & securityISO 20252Certified processes for market, opinion and social research.
ISO 27001Certified information security management system.
Security by DesignSecurity, roles, MFA and privacy are incorporated into the development of IT5.
Own infrastructureHosting in two Dutch data centres with dedicated redundant connections.
The team behind DESAN
Professional expertise, informal collaboration.
Researchers, project managers, developers, system administrators, questionnaire specialists, data-processing staff and call-centre interviewers work directly together every day.
25 employeesacross research, technology and support
Many colleagues with 10+ years’ serviceand 25 years is not unusual
News
Recent developments at DESAN.
2026 Tax Monitor, Benefits Experience Survey and Customs Monitor
From May to June, DESAN once again conducts data collection for three annual experience studies.
Read the article
MIE 2026: trust is not an appendix
At MIE’26, Arnaud Thoen hosts an interactive session on security, usability and trust.
Read the article
UWV Employer Survey 2025
From mid-September to the end of November, DESAN conducts the annual UWV Employer Survey.
Read the articleIntroduction
Discuss your research with DESAN.
Are you looking for software, additional production capacity or a partner for the complete research project?