The right method for each target group
Channels are selected and combined based on reachability, response and accessibility.
Commission research
Data collection with control over response and delivery.
DESAN delivers online, telephone, paper-based and face-to-face research. Methods are tailored to your target group, required response and schedule.
Mixed-modeReal-time response insightISO 20252ISO 27001
Four methods, one processOnline, by telephone, on paper and face-to-face.
Trusted by clients and research partners
From preparation to delivery
Delivery has to be right. Every single day.
Data collection requires more than a good questionnaire. DESAN combines technology, fieldwork capacity and day-to-day management to achieve the required response as effectively as possible within the available period.
View the delivery processCurrent insight during fieldwork
Response, quotas and distribution remain visible, allowing fieldwork to be adjusted in a targeted way.
Our own people and systems
Technology, call centre, processing and project management are brought together within one organisation.
Data, analysis and reporting
From validated data files to analysis, dashboards and clear reporting.
Research methods
Four methods. One integrated delivery process.
Each method can be used independently. In mixed-mode research, all contact moments, response statuses and results are managed within one process.
Online
Online research
Accessible questionnaires, personalised invitations, reminders and real-time response insight.
Telephone
Telephone research
Trained interviewers, active quota management and direct registration in IT5.
Paper-based
Paper questionnaires
Production, distribution, return registration, scanning, recognition and controlled processing.
Face-to-face
On-site research
Personal engagement and secure registration by tablet or another suitable method.
Response dashboard
Maintain control over response and progress.
During fieldwork, DESAN provides up-to-date insight into response, progress and distribution by target group, region or method. Underrepresented groups become visible early and can be approached in a targeted way.
Response trendDevelopment throughout the full fieldwork period
BreakdownsInsight by target group, region, method or quota group
Targeted adjustmentDeploy reminders and capacity where needed
TransparencyClient and project team work from the same information
The delivery process
From sample to usable results.
DESAN can manage the full delivery process or connect to your organisation’s own research design and analysis.
Prepare
Define target group, method, schedule, sample and response strategy.
Programme
Set up questionnaires, routing, invitations, contact rules and dashboards.
Deliver
Deliver online, telephone, paper-based and face-to-face fieldwork in a controlled manner.
Adjust
Monitor response trends and target reminders or adjust capacity.
Deliver results
Provide validated data, analysis, dashboards and reporting.
From data collection to insightData + interpretation
24/7Insight through online dashboards
1Integrated data file across all methods
Reporting & analysis
Not only collecting data, but also giving it meaning.
DESAN can validate, weight, analyse and report research data. Delivery is tailored to its intended use: a clean data file, tabular report, interactive dashboard or substantive research report.
- Data validation, coding and file construction
- Tables, cross-tabulations and statistical analysis
- Interactive dashboards and periodic reports
- Clear reporting for policy and decision-making
GovernmentHealthcareEducationTrade associationsCivil-society organisations
Quality & security
Demonstrable quality for sensitive research data.
Research processes are delivered in a controlled manner and data is protected within DESAN’s technical and organisational infrastructure.
View quality & securityISO 20252Quality of research processes
ISO 27001Information security
GDPRPrivacy and data protection
Mixed-modeOne controlled process across all channels
Introduction
Discuss your research with DESAN.
Tell us which target group you need to reach, the response required and which components you wish to outsource. DESAN can then propose a suitable delivery approach.