Case study · KWH
KWH Tenant Survey
Housing associations need a continuous view of how tenants experience their services. Each association needs flexibility while results remain comparable and available every day.
800,000+tenants contacted annually
±220,000respondents per year
±130participating associations
Nearly 1,000questionnaire variants
A large monitor with many organisations, audiences, contact channels and questionnaire variants requires reliable automation without losing room for customisation.
DESAN's approach
Technology and delivery as one process.
- 01
Contact by email, letter, telephone and SMS from one current response record.
- 02
Upload portal, API and SFTP/FTPS for secure data exchange.
- 03
Automated validation, deduplication, sampling rules and daily dashboards.
- 04
Telephone and digital help desks for tenants and participating associations.
Your research