Case study · National Coordinator Groningen
National Coordinator Groningen
NCG needs to understand how owners and residents experience the reinforcement programme. The sensitive subject calls for a careful, accessible approach.
14,000+owners invited in writing
7,000+completed questionnaires
3,200+open answers processed
Respondents are at different stages and have varied experiences. Questions, privacy and support therefore need thoughtful organisation.
DESAN's approach
Technology and delivery as one process.
- 01
Personal paper invitation with a secure online questionnaire.
- 02
Paper response option and a help desk for residents' questions.
- 03
Real-time response monitoring and targeted reminders.
- 04
Analysis, interpretation and reporting for policy decisions.
Your research